Cannot delete/Permission denied error message when trying to delete a file from the WordPress installation via SFTP:.Download failed/Permission denied error message when trying to edit or download a file from the WordPress installation via SFTP:.Upload failed/Permission denied error message when trying to upload a file from the WordPress installation via SFTP:.Please contact your web hosting service provider for assistance. When I try to use the Cyberduck client to upload, edit, or delete files on my WordPress installation, I see the following error message: I have established an SFTP connection to my WordPress installation, which is a WordPress Certified by Bitnami Amazon Machine Image (AMI) from Amazon Web Services (AWS).

Symptom: Permission Denied error messages

For People Who Care: What Just Happened Here?.

Solution: chown Your WordPress Installation.

Symptom: Permission Denied error messages.

I am using Terminal and Cyberduck on a Mac, but the commands I use in Terminal and the steps I take in Cyberduck are very basic. These troubleshooting steps assume that you have already familiarized yourself with the steps in WordPress on Amazon EC2: Connect to an Instance via SSH and WordPress on Amazon EC2: Connect to an Instance via FTP. When you list the ownership permissions here, the owner is bitnami but the group is daemon, suggesting that the bitnami user has elevated privileges and the ability to create, update, and delete the files and folders within the WordPress installation. However, when I rewrote this article in May 2020, I was using a newer version of the Bitnami AMI that used Ubuntu 16.04.6 LTS with Bitnami WordPress 5.4-0. When I used ls -al to list the ownership for the WordPress installation, the owner and group were both daemon. In 2018 when I first encountered this issue and created this article to describe the problem and a solution, I was using the Bitnami AMI that was running Ubuntu 16.04.4 LTS with Bitnami WordPress 4.9.8-3. It looks like Bitnami has changed the default ownership properties for the directories and files that make up the WordPress installation. However, I have noticed that Bitnami has made changes to its WordPress deployment for AWS, so if you are using a newer version of the he WordPress Certified by Bitnami and Automattic AMI, you may not encounter this issue.

If you found this article, you probably are having the issue described here. This article was originally created in June 2018 and completely updated in May 2020.

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